Order Editing with NLP
Changes as simple as texting. Edit orders through simple text commands.
Dramatic time savings, high customer satisfaction, zero error rate. Write your request in a normal sentence and AI will process it.
Performance metrics
Order changes = time-consuming process full of steps
Order changes are among the most common customer support requests. A typical scenario involves finding the customer, opening the order, making manual edits, and subsequent administration - often across multiple systems and steps.
What happens when changing an order:
- Operator must click through multiple CRM screens
- Manual search for customer and order
- Manual editing of order items
- Price recalculation and availability check
- Administration of changes in multiple systems
- High error rate with manual data entry
Result: Long request processing time, low customer satisfaction, errors caused by manual entry, inability to serve more customers with the same number of employees.
AI module for order editing via natural language (NLP)
The Order Editing module using AI (NLP) simplifies this entire process to a single sentence in chat. Unlike traditional CRM systems where operators must click between multiple screens and manually edit items, the NLP module offers an intuitive, conversational approach.
How it works in practice
Practical example of use
Scenario: Customer Eva Novakova calls the hotline requesting a change: instead of strawberry protein, she wants banana.
Operator types in CRM chat:
"Find orders for Eva Novakova."
Operator types:
"Change strawberry protein to banana protein."
System immediately:
- Identifies the correct order
- Makes the edit
- Records the change in history
No need to click through the interface, search manually, or enter changes by hand.
Order editing process
Order identification
System automatically finds the right customer and their order based on text input.
Item search
AI identifies which item the customer wants to change or add.
Recalculation and verification
Automatic inventory check and recalculation of total order price.
Change confirmation
Customer receives confirmation of the change via email or SMS.
What the module can do
Automatic item editing
Automatically edit order items via REST API without manual work.
System recording
Record edits in the system including history and operator permission control.
Customer identification
Identify the correct customer, order, and requested changes based on natural language.
Natural language processing
NLP trained on e-shop domain terms for accurate understanding of requests.
Real-time connection
Product database connected to CRM system in real time.
Technical solution
Security layer
Security layer for managing operator permissions - who can edit what.
NLP processing
Natural language processing (NLP) trained on e-shop domain terms for accurate understanding of requests.
Real-time integration
Product database connected to CRM system in real time with open API (e.g., AutoCRM).
REST API
Automatic edits via REST API for seamless integration.
Measurable benefits
70-85% time reduction
Dramatic time savings for order editing
Zero error rate
Elimination of errors caused by manual data entry
High satisfaction
Fast request handling increases customer satisfaction
Greater capacity
Ability to serve more customers with the same number of employees
Intuitive work
Conversational approach instead of clicking through screens
Fast ROI
Within 1 month thanks to time savings and increased efficiency
Why this solution?
Unlike traditional CRM systems:
- Operator doesn't need to click between multiple screens
- No need to manually edit items
- Intuitive, conversational approach
- Processing requests in natural language
- Faster, more efficient, and without unnecessary administrative burden
Combined results of AI models for e-shop
When combined with other AI modules, e-shops achieve:
Use cases
E-shop customer support
Fast processing of order changes without unnecessary administration.
Call centers
Operators can serve more customers thanks to reduced editing time.
B2B commerce
Quick changes to large orders with many items.
Internal teams
Easy order editing for warehouse staff and salespeople.
Integrations
CRM systems
- AutoCRM
- Any CRM with open REST API
- Custom solutions
Deployment options
- Chat interface in CRM
- Standalone web application
- Mobile app for operators
- API integration
Implementation overview
| Module | AI order editing (NLP) |
| Implementation | 1-2 weeks |
| Data requirements | Low (CRM API access) |
| Return on investment | Within 1 month |
Implementation process
CRM analysis
Mapping API and order editing process
NLP setup
Training model on your e-shop's domain terms
Security layer
Configuring operator permissions
Testing
Verifying request processing accuracy
Launch
Deployment to production environment
Team training
How to effectively communicate with the AI module
Frequently asked questions
How exactly does natural language processing work?
The NLP model is trained on your e-shop's domain terms and understands common requests like "change X for Y", "add another piece", "cancel item Z", etc.
How long does implementation take?
Typically 1-2 weeks including integration with your CRM system and NLP model training.
Is a special CRM system required?
No, the system works with any CRM that has an open REST API. Tested with AutoCRM, for example.
Can operators make mistakes?
The system has a security layer that checks permissions and confirms changes before execution. Error rate is practically zero.
How fast is request processing?
Order changes take seconds instead of several minutes of clicking through CRM.
What is the return on investment?
Typically within 1 month thanks to 70-85% time savings and the ability to serve more customers with the same number of employees.
Can it integrate with our existing system?
Yes, the system integrates via REST API with most modern CRM and e-commerce platforms.
How does inventory availability check work?
The system is connected to the product database in real time and automatically checks availability before confirming changes.
Can we define custom rules for changes?
Yes, you can set which changes are allowed, who can make them, and under what conditions.
Ready for more efficient support?
Contact us and find out how the NLP module for order editing can speed up your customer support and increase customer satisfaction.